Jessica Carlson

Education & Certifications

Master of Arts (Applied Positive Psychology), University of Pennsylvania (Philadelphia, PA)

Bachelor of Arts (Psychology & Political Sci.), University of California, San Diego (La Jolla, CA)

Foundations of Coaching Graduate (31-week course), MentorCoach, LLC

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Senior Professional in Human Resources (SPHR), Human Resource Certification Institute

Ongoing Professional Development (260+ Hours of Communication, Leadership & HR Courses)

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Acuity Eye Group

Head of Human Resources for a rapidly growing company with approx. 650 employees.

• Implemented an employee engagement measurement tool and built a strategic HR plan that reduced turnover by 31% in the first 12 months.

• Re-designed performance management, moving from a paper-based, one-size fits all approach to a position specific and technology enabled performance appraisal process.

• Moved to a self-funded benefits program, reducing the employee benefit cost by 50%.

• Built a strong leadership team by hiring COO/CFO, Chief Technology Officer, General Counsel, VP Surgery Centers, and SVP Operations.

• Managed a recruiting team which hired and onboarded 10+ employees per week.

• Served as primary Executive contact to the Board of Directors.

• Improved automation through technology implementation (ADP Enhanced Scheduler, Jobvite Applicant Tracking System, etc.).

Wedgewood

Head of Human Resources for multiple real estate companies (Escrow, Brokerage, Loan Assets, Commercial Holdings, and Flip Operations) with approximately 400 employees total.​

• Eliminated unnecessary spending by optimizing practices in healthcare benefits administration ($1MM savings annually) and worker’s compensation ($50K savings annually).

• Built a compensation function by instituting market data collection, designing salary structures and incentive plans, developing commission plans, and creating an equity program.

• Ensured legal compliance and reduced employment litigation to zero open cases through effective employee relations, process improvement, and policy development.

• Partnered with Accounting and IT to optimize the impact of Wedgewood’s HRIS (Ultipro) through integration with other systems, significantly reducing manual processes and opportunities for error across the organization.

• Oversaw the branded re-design and legal update to the organization’s full set of policies and Employee Handbook.

• Led the completion of four delinquent years of 401K audits, making necessary corrections and submitting late 5500s through a voluntary compliance program, putting the plan back on track.

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